Sr. Executive - Credit Management

OTC – Cash Application and Credit Management (Executive and Sr Executive). Reporting Structure - Team Lead (OTC). Requisites: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations. Experience: Executive - Graduate with 2 to 4 years; Sr Executive – Graduate with 4 to 6 years. Relevant Experience: OTC or Accounts Receivable (Cash Application). Working Hours: 8.5 hours/day (Australia Shift). Role Requirements: currently Work from Home during Australia Shift; must be flexible to travel; role will shift to Hybrid Work from Office model after the transition. Additional Information: Excellent Communication Skills required.

Responsibilities

Apply incoming customer payments to the correct invoices using ERP systems; Ensure financial records are up-to-date and reduce unapplied cash; Manage discrepancies such as short payments, unidentified funds, and remittance mismatches; Reconcile customer accounts and support audit and compliance requirements; Accurately apply customer payments to invoices using ERP system; Retrieve and interpret remittance information from various sources (email, portals, bank files); Investigate and resolve unapplied or unidentified payments; Analyze short payments and coordinate with collections or customer service for resolution; Reconcile bank statements with customer accounts to ensure accuracy; Update customer records with payment details, adjustments, and corrections; Generate daily/weekly/monthly reports on cash application performance and exceptions; Ensure adherence to internal controls and audit requirements; Support automation initiatives and suggest improvements to enhance efficiency; Investigate discrepancies and escalate unresolved issues to management or relevant departments; Apply payments received in different currencies accurately; Ensure all payments are posted before closing deadlines; Support finance teams with reconciliations and reporting; Provide documentation and data for internal and external audits; Track and report on service level agreements and performance indicators; Drive improvements based on trends and gaps; Evaluate the creditworthiness of new and existing customers; Analyze financial statements, credit scores, payment history, and market conditions; Set appropriate credit limits and terms to minimize risk; Continuously monitor customer accounts for overdue payments or changes in financial health; Adjust credit limits or terms based on performance and risk; Analyze the credit limit of the customer based on the financial statements

Requirements

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations; Sr Executive – Graduate with 4 to 6 years of experience; Relevant Experience: OTC or Accounts Receivable (Cash Application); Strong knowledge of Cash applications; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills, plus good verbal & written presentation skills; Good understanding of AR Cycle and credit Management process; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Cash Application and Credit management; Accounts Receivable Ledger Management; Financial Accounting and Reporting; Advanced Excel and Spreadsheet Skills; SAP ERP and Accounting Software Proficiency; Team Player; Excellent Communication Skills required; Must be flexible to travel based on business requirements during this period; Good understanding about the dunning process for customer for different levels