Sr IT Desktop Support Specialist

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.

Responsibilities

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware; Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers; Maintains file and other data integrity for traditional and cloud-based systems; Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field; Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration; Participate in deploying and maintaining computer & device management/software push solutions; Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation; Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition; Perform procedures to support Compliance requirements (SOX, ISO, and other); Create documentation of internal procedures and Client-facing Help Guides; Participate in process definition to support changes in maturity as Archer grows; Provide support for office-based and remote personnel

Requirements

5+ years of related IT work experience; Computer support related certifications or technical degree; Experience with support, set-up, and administration of typical end-user hardware, software, and services; Experience with desktop imaging or device management solutions; Strong interpersonal skills and ability to work in a fast-paced environment; Strong attention to detail; Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment