Sr. Manager, Commercial Customer Success (East Region)

As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven. You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program.

Responsibilities

Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability; Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management; Define strategies and coach your team to achieve KPIs including revenue retention and customer health; Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification; Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills; Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more; Lead a team of individuals whose book sizes range from roughly 40-55 accounts; Thrive in a fast paced startup environment and contribute to transformational change

Requirements

Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership; A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team; Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders; A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business; Strong critical thinking and clear communication skills; Demonstrate a history of making decisions using frameworks and backed by data; Thrive in a fast paced environment and can effectively lead teams through change; Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity; A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up; Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

Industry-competitive salary and equity; Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans; 16 weeks paid Parental Leave for all new parents; Health & wellness stipend; Remote workspace, internet, and cellphone stipend; Commuter benefits for team members who report to the SF and NYC office; Family planning benefits; Matching 401(k) contribution with immediate vesting; Flexible PTO policy, plus 80 hours of Sick Time; 11 company-paid holidays; Virtual team building activities, lunch and learns, and other company-wide events!; Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney