Sr. Manager, UX/UI

KFC is seeking a Sr Manager UX/UI to lead the evolution of our global digital brand experience. This role sits at the intersection of design, technology, and customer experience, shaping how millions of customers interact with KFC across digital touchpoints. As part of the Atlas / Brand Experience team, you will play a critical role in advancing KFC’s global web and mobile app platform. Atlas is designed to deliver a consistent, high-quality digital experience across all markets, ensuring that—like leading global platforms—the core UX/UI feels familiar and intuitive wherever customers engage with KFC. The platform is built on a foundation of global UX/UI standardization, enabling speed, scalability, and brand consistency at a worldwide level. At the same time, Atlas supports thoughtful localization, allowing markets to tailor menu offerings, merchandising, and promotions to meet local customer needs. Localization is applied selectively—only where it adds value—so the core experience remains cohesive while still delivering local relevance. In this role, you will define and drive a cohesive UX/UI vision that elevates the brand, improves usability, and delivers measurable business impact across web, mobile, ordering platforms, and emerging channels.

Responsibilities

Define and scale the UX/UI vision for KFC’s global web and mobile app experiences, powered by the Atlas platform; Deliver a consistent, high-quality digital experience across markets; Own and evolve KFC’s global design system, ensuring consistency, scalability, and efficient delivery across teams and markets; Influence digital experience strategy at a global level, partnering across regions to drive alignment and adoption; Directly impact key business outcomes, including customer satisfaction, conversion, and digital sales growth; Establish and scale design principles, patterns, and best practices that enable speed, quality, and innovation; Collaborate cross-functionally with product, engineering, and marketing to shape end-to-end customer journeys; Lay the foundation for extending UX/UI standards into additional channels over time (e.g., kiosks, in-restaurant experiences, and emerging platforms); Ensure a seamless, unified brand experience across all current and future digital touchpoints

Requirements

12+ years of experience in UX, product design, or digital experience, with 5+ years leading multi-disciplinary, globally distributed teams; Proven track record designing and delivering consumer-facing digital products at scale, with strong experience in web and mobile app ecosystems; Experience leading product and design strategy to achieve commercial objectives and deliver measurable improvements in customer experience; Experience defining and scaling global design systems and standards across multiple markets; Strong understanding of global vs. local experience design, including localization strategies; Deep expertise in accessibility, inclusive design, and content design governance; Experience partnering closely with Product, Engineering, and cross-functional global stakeholders; Excellent stakeholder management, storytelling, and executive presentation skills, with the ability to clearly communicate vision, strategy, and design decisions to senior leadership

Benefits

Bonus eligibility