Sr. Product Manager, Client-Facing AI

Insperity is building a new generation of AI-powered HR experiences that combine the speed and convenience of AI with the trusted expertise and personal support our clients count on. As Senior Product Manager, Client-Facing AI, you will shape how those capabilities become valuable products and experiences—helping clients find trusted guidance faster, navigate HR more easily, and get the right human expertise when it matters most.

Responsibilities

Own and evolve the vision, strategy, and multi-horizon roadmap for client-facing AI capabilities; Identify and validate the most valuable client problems and AI-enabled opportunities through client research, market analysis, and usage data; Develop business cases and influence senior leadership decisions; Partner with Enterprise AI Strategy & Solutions and Technology to translate shared AI capabilities into scalable client value; Serve as the single accountable product owner for assigned capabilities across the lifecycle; Define target users, priority use cases, desired outcomes, requirements, success measures, and roadmap priorities; Make disciplined tradeoff decisions; Ensure AI capabilities work as part of Insperity’s broader solutions and service experience; Drive adoption, engagement, client value, and commercial performance; Define and monitor success measures; Partner with Finance, Sales, Marketing, Service Operations, and Solution Management; Act as the primary decision authority for enhancements within governance boundaries; Bring recommendations and quantified tradeoffs to senior leaders; Partner with enterprise AI, Legal, Compliance, Privacy, Security, and Technology leaders; Lead complex cross-functional initiatives; Create clarity in ambiguous environments; Communicate product vision, roadmap, tradeoffs, and performance; Represent the voice of clients and the market; Partner with Sales and Marketing to shape positioning and go-to-market strategies; Provide input into how client-facing AI strengthens Insperity’s full-service HR value proposition

Requirements

Bachelor’s degree in a related field or equivalent relevant experience; 5–8 years of experience in product management, product strategy, or service design/delivery, with accountability for product outcomes; Proven success leading complex cross-functional initiatives and influencing senior stakeholders in a matrixed organization; Experience shaping and launching AI-enabled products, digital experiences, workflow automation, analytics, decision-support tools, or other emerging-technology capabilities; Strong ability to translate client and market needs into product strategy, business cases, roadmaps, requirements, and measurable outcomes; Sound judgment in evaluating opportunities and tradeoffs across client value, business impact, operational feasibility, scalability, and risk; Excellent written and verbal communication, including the ability to make complex AI, product, and financial concepts practical for business audiences; Ability to operate independently in ambiguity, make informed decisions with limited direction, and lead through influence rather than authority

Nice to have

Experience with HR solutions, enterprise software, tech-enabled services, or products combining technology and human service is preferred; Familiarity with responsible AI, privacy, security, compliance, and trust considerations is preferred; MBA or equivalent advanced degree is a plus

Benefits

Flexibility; Continuous learning programs; Mentorship opportunities; Ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health & wellness support; Paid volunteer hours