Staff Field Applications Engineer

As a Staff Field Application Engineer (FAE), you will spearhead the delivery of our Enterprise Robotics Integration Program model for Boston Dynamics’ most high-value, strategic accounts. In this pivotal role, you merge deep technical expertise with a business-centric Go-To-Market strategy to design, integrate, and scale robotic solutions across global multi-site enterprises. You are the vital link between high-level governance and on-the-ground execution, ensuring that our robots deliver measurable operational impact. You will work in synergy with Sales, Customer Success, Global Support & Services, and Product R&D teams, ensuring that the cohesive technical program drives measurable operational impact and accelerated, long-term enterprise adoption. Your expertise is critical in championing long-term product evolution by proactively gathering, systematizing, and conveying field-proven requirements, insights, and customer feedback to internal development teams. You will lead technical projects that enhance program efficiency, standardize playbooks, and drive continuous improvement, ensuring adherence to industry standards, developing program-level SOWs and customer enablement through training and operational support.

Responsibilities

Lead the creation of complex solution architecture for large-scale, multi-site integrations; Design scalable robotics programs including infrastructure planning, network integration, and global expansion strategies; Act as the primary technical point of contact for strategic accounts, working with Sales, Customer Success, Global Support & Services, and Product R&D teams; Establish and maintain high-quality program standards including Statements of Work (SOWs) and repeatable integration playbooks; Act as technical advisor for robotic data integration and operational workflows into customer enterprise systems (e.g., CMMS, asset management, data analysis pipelines); Deliver advanced training to build internal program ownership within customer teams and implement frameworks to measure operational value and utilization of the robot fleet; Systematize customer feedback and field data to influence the Boston Dynamics product roadmap; Guide other FAEs and integration teams to drive continuous improvement

Requirements

Bachelor’s degree in Engineering, Business, or a related technical field, or equivalent industry experience; 5+ years of professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in fast-paced technology integration, robotics, or complex systems engineering environment; Proven track record of overseeing high-complexity technical deployments and managing the intersection of hardware, software, and operational workflows; Demonstrated ability to communicate complex technical concepts effectively to engineering teams, operators, and business stakeholders; Candidates must be authorized to work in the U.S.; Ability and willingness to travel domestically and internationally up to 50% of the time

Nice to have

Operational adaptability in refining and optimizing processes for global scalability; Technical versatility with CAD, enterprise networking (VLANs/VPNs), and Python or C++ APIs; Resilience and autonomy in early-stage product deployments; Go-to-market instinct for strategic account expansion; Industrial domain expertise in large-scale manufacturing and logistics

Benefits

Medical; dental; vision; 401(k); paid time off; annual bonus structure; travel expense reimbursement