Station Satcom L2 Support Engineer

Core Responsibilities: Provide Level 2 technical support for VSAT, Fleet Xpress, and satellite communication systems serving maritime and enterprise customers; Troubleshoot complex satellite connectivity, RF, IP networking, and hardware issues escalated from Level 1 support; Configure, monitor, and maintain satellite terminals, routers, firewalls, modems, and networking equipment; Perform remote diagnostics using SSH, Linux, Wireshark, Ping, Traceroute, and other network troubleshooting tools; Coordinate with OEMs, customers, and cross-functional teams to resolve incidents while ensuring SLA compliance; Support satellite equipment installation, commissioning, maintenance, and network optimization activities; Maintain accurate incident records, technical documentation, root cause analysis (RCA), and ticket updates; Monitor network performance, ensure high service availability, and minimize downtime across satellite communication platforms; Work in a 24×7 rotational NOC environment and provide occasional on-site/vessel support when required

Responsibilities

Provide Level 2 technical support for VSAT, Fleet Xpress, and satellite communication systems serving maritime and enterprise customers; Troubleshoot complex satellite connectivity, RF, IP networking, and hardware issues escalated from Level 1 support; Configure, monitor, and maintain satellite terminals, routers, firewalls, modems, and networking equipment; Perform remote diagnostics using SSH, Linux, Wireshark, Ping, Traceroute, and other network troubleshooting tools; Coordinate with OEMs, customers, and cross-functional teams to resolve incidents while ensuring SLA compliance; Support satellite equipment installation, commissioning, maintenance, and network optimization activities; Maintain accurate incident records, technical documentation, root cause analysis (RCA), and ticket updates; Monitor network performance, ensure high service availability, and minimize downtime across satellite communication platforms; Work in a 24×7 rotational NOC environment and provide occasional on-site/vessel support when required

Requirements

3 to 7 Years; Immediate / <30 Days Preferred