Storyteller & Product Tasting Associate (Part-Time) - Eataly Yorkville

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

At Eataly, this role is referred to as a Storyteller. This role is about much more than offering samples—it is about sharing a love for Italian food and the stories behind the products. A Storyteller connects with customers, introduces them to authentic Italian specialties, and helps them discover the people, regions, traditions, and craftsmanship that make each product special.

This is a hospitality and education position designed for a charismatic communicator who loves Italian food, history, and culture. A Storyteller reports to the Dry Market Manager.

Compensation

- Compensation for this role is CAD $20.00-$22.00 hourly
- This position has been posted to fill a current vacancy

Responsibilities

Hosts scheduled tasting sessions at our dedicated tasting stations for customers; Oversees the daily setup, execution, and breakdown of tasting stations, ensuring pristine presentation, visual appeal, and strict adherence to food safety standards; Manage inventory for tasting supplies and sampling products, minimizing waste while maximizing the impact of guest interactions; Works towards daily and weekly sales targets by converting product samples into completed retail purchases and brand loyalty; Assists customers by sharing product knowledge, educating them on how our products are traditionally used and suggests pairings, recipes, and serving ideas; Brings products to life by sharing captivating narratives regarding their geographical origins (DOP/IGP status), historical significance, and the traditional methods used by our artisanal producers in Italy; Shares our passion for regional Italian specialties, from artisanal cheeses and cured meats to pasta, sauces, olive oils, sweets, and other authentic products; Creates memorable experiences that turn a tasting into a journey through Italy; Other duties as assigned

Requirements

Warm, outgoing, and engaging communication style with a heavy focus on customer service; Hands-on experience and knowledge of Italian ingredients, regions, traditions, and producers is an asset; Confidence in explaining products and sharing personal recommendations.; Hospitality-minded, with a strong understanding of creating memorable customer experiences.; Previous experience in a high-volume retail setting preferred; Availability to work onsite with a flexible schedule including nights and weekends; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits

Paid Time Off; Paid Parental Leave; Free family meal daily; Discounts at Eataly; Classes on products and Italian cuisine; Referral bonus program; and more!