Strategic Account Specialist

The Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The Strategic Account Specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer.

Responsibilities

Provide all facets of customer service including high volume phone support and response to email inquiries; Service customer calls, emails and faxes by responding to general inquiries, concerns and requests; Reconcile potentially damaged and lost shipments including processing product returns and credits; Provide accurate information regarding products, pricing, services, policies and procedures; Maintain detailed records of customer interactions/communications in CRM (Orbit) system; Maintain frequent contact with internal and external customers to address all issues with assigned area of responsibility; Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner; Complete assigned special tasks

Requirements

High school diploma or equivalent; Intermediate or advanced Excel skills; Proficiency with Word and Outlook; Strong verbal and written communication skills; Ability to deal with stressful situations; Strong customer service interpersonal and decision-making skills; Communicates effectively; Teamwork; Take initiative; Problem solving; Organize and maintain information; Flexible/adaptable; Must be able to work 8:30am-5:30pm MST

Nice to have

Bachelor's degree; Customer service background; Veterinary clinic experience

Benefits

Medical, dental, and vision care; Comprehensive suite of wellness benefits; Support for working families; Backup dependent care; Adoption assistance; Infertility coverage; Family building support; Behavioral health solutions; Paid parental leave; Paid caregiver leave; Training programs; Professional development resources; Mentorship programs; Employee resource groups; Volunteer activities