Studio Experience Lead - Mosaic, VA

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

Responsibilities

Owning [solidcore]'s client experience acronym CORE within the studio; Providing operational leadership and direction to the Core Crew team; Managing local client communications within the studio, via phone, and via email; Regularly interacting with clients and assessing needs, expectations and satisfaction; Reviewing and responding to client feedback; Notifying the Head Coach Community Manager and/or studio management of employee or client concerns; Reporting to Area Manager and assisting with day-to-day operations; Maintaining brand consistency across all touchpoints; Maintaining product knowledge for studio retail operations; Addressing maintenance or equipment issues visible to clients; Alerting coaches about client milestones and setting up the celebration board; Educating clients on membership options and owning membership conversion rate and mix; Delivering revenue and sales targets; Managing outreach and follow-up for client leads to meet monthly sales quota; Maximizing in-studio revenue through proactive client engagement; Following up with client lists in Axle to meet monthly sales targets; If applicable, hiring, training, and managing part-time core crew; Coaching [solidcore] classes with a set quota of 5 classes/week

Requirements

High school education; Permanent full-time position with expected 40 hours per week (including classes coached); Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills and careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time; Passion for fitness, wellness, and the [solidcore] brand

Nice to have

Some college preferred; 2+ years sales and/or customer service experience preferred; 1+ years coaching experience preferred; MBO experience preferred; Demonstrated leadership and/or team management experience preferred

Benefits

Bonus eligibility based on performance; Monthly cell phone stipend; 401k with employer match; Health, dental, & vision insurance; Flexible PTO; Free drop in classes at [solidcore]