Supervisor, Frontline - Patient Access

Under the direction and guidance of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, ensuring that employees perform multiple tasks necessary to register patients.

Responsibilities

Manage day to day operations for the Patient Access Department, ensuring employees perform tasks necessary to register patients; Supervise Patient Access Senior Patient Registration Officers and Patient Access Coordinators; Serve as content expert for Patient Registration services; Manage Human Resources including performance evaluations, hiring/termination recommendations, coaching, counseling, corrective actions, staffing to budget, and interpreting hospital policies; Develop staff through orientation, feedback, training coordination, cross-training, and monthly staff meetings; Embrace technological solutions and use department computer programs; Foster a culture of safety and understand leadership role during hospital codes; Meet leadership standards including personal action plans and 90 day plans

Requirements

Knowledge of the hospital's information system; Good Interpersonal skills; Strong communication skills

Nice to have

Two (2) years of college; Bachelors degree; Minimum of five (5) years of progressively responsible experience; Three to five (3-5) years of Patient Registration experience