Supervisor, Test Coordinator - Houston, TX

The Supervisor for the Test Coordination Team will be responsible for leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on day-to-day team management, operational efficiency, compliance, and the development of team members. The Supervisor acts as the primary escalation point for internal and external queries, supporting seamless collaboration between field teams, patients, and operational departments. This position requires strong organizational, leadership, and communication skills, and will include up to 50% travel to support audits, onsite visits, and team training initiatives.

Responsibilities

Leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations; Provide daily supervision and support to the Test Coordinator team; Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties; Conduct biweekly 1:1 meetings with each direct report; Review and approve employee timecards and manage scheduling; Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices; Monitor key metrics and proactively mitigate issues that could impact operational performance; Oversee supply chain needs; Assist with the coordination and execution of internal and external audits; Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; Support onsite visit preparations; Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases; Lead team meetings to share updates and best practices

Requirements

Bachelor’s degree required (healthcare administration, clinical sciences, or related field); Minimum of 3 years in a supervisory or team lead role within a clinical or laboratory operations setting; Phlebotomy Certificate required as per state regulations; Strong leadership and mentorship capabilities; High proficiency in problem-solving, conflict resolution, and time management; Familiarity with clinical compliance standards; Ability to manage and prioritize tasks in a dynamic environment; Excellent verbal and written communication skills; Up to 50% travel to support audits, onsite visits, and team training initiatives

Nice to have

Prior phlebotomy or oncology experience strongly preferred

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Generous employee referral program