Swahili Speaking Digital Trust and Safety Analyst in Athens Greece

Mercier Consultancy is currently offering an exciting opportunity for a Swahili and English Speaking Customer Support Specialist based in Greece. As a Customer Support Specialist, you will assist customers via phone, email, and chat, providing timely solutions while ensuring a positive customer experience. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is an ideal choice for anyone looking to build an international career in customer service.

Responsibilities

Assist customers via phone, email, and chat; Provide timely solutions to customer inquiries; Ensure a positive customer experience

Requirements

Fluency in Swahili (spoken and written); Good command of English (minimum B2 level); Excellent communication and interpersonal skills; Strong problem-solving abilities and a customer-focused mindset; Comfortable working with computers and multiple software applications; Ability to work independently as well as part of an international team; Willingness to relocate to Greece if currently living abroad; EU citizenship or a valid work permit for Greece

Nice to have

Previous experience in customer service, call centers, or customer support

Benefits

Fully paid training; Stable job and career development opportunities; Attractive salary; Additional health insurance; 50+ benefits and services to choose from; Positive international working environment; Support and learning; Employee referral bonuses