Swedish, Automotive Customer Support Agent (Hybrid)

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Responsibilities

Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company , assisting customers who drive automobiles, motorbikes, or use power equipment.; Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.; You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.; If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.; What we offer:; Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.; Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this.; Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working in the following rota: 08:00 a 16:00 , 09:00 a 17:00 , 11:00 a 19:00; Experience the freedom of a hybrid work setup.; Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.; Thrive in a fun, rewarding working environment that encourages creativity and innovation.; Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. Get ready to learn a lot!; Free psychological support in English or Spanish.; Weekly free fruit in the office to stay refreshed.; Access to private health insurance at a reduced price under Bosch’s insurance policy.; Annual Christmas box.; 32 calendar days of paid holidays per year.

Requirements

Previous customer service experience is desirable but not essential; Strong problem-solving skills and ability to handle customer queries with empathy; Positive attitude and willingness to learn; People Person - you enjoy working in a collaborative team environment; Tech savvy and analytical; C2 level in Swedish, Fluency in English. Interviews might be in English. Initial training is 100% in English.; Candidates must be based in Barcelona and hold a NIE number.