System Administrator - MacOS (all genders)

Responsibilities

Be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin's offices, in Poland and remotely; Follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation; Ensure that our infrastructure are working as expected and fix issues proactively where necessary; Ensure the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems; Provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3; Process on/offboardings on both software and hardware sides; Work with Addigy (MDM tool), Apple Business Manager, Google Workspace, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment

Requirements

At least 4 years of hands-on experience as System Admin or similar role; Good knowledge of macOS, Google Suite, Jira, Slack and password management; Customer oriented and able to provide support with ITIL like methodology with great communication skills; Ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rules; Solution-oriented way of thinking, working with a technical hands-on mentality and teamplayer; Open to work fully from the Berlin office, no remote work; Fluent in English

Nice to have

German skills are a plus

Benefits

An appealing discount on all of our products – from essential oils to vitamins & nutrients; 28 days of paid time off per year plus up to 5 days off between Christmas and New Year; Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket; Hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad; Various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia; Real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas; Inviting office spaces with access to plenty of organic teas and superfoods from around the world; Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day