System Performance Engineer

System Performance Engineers are key members of a specialized technical team focused on diagnosing, analyzing, and improving performance across the Teradata analytics ecosystem. In this role, you will work on complex customer environments to investigate CPU, memory, I/O, network, and query-processing behavior; identify bottlenecks; and recommend tuning or configuration changes that improve stability, scalability, and throughput. The ideal candidate combines strong analytical problem-solving skills with hands-on experience in relational databases, Linux or UNIX systems, and performance diagnostics in enterprise-scale environments.

Responsibilities

Analyze system and database performance using logs, metrics, and diagnostic tools to identify performance bottlenecks and abnormal behavior; Work directly with customers and internal teams to investigate performance issues and deliver clear, actionable recommendations; Apply structured troubleshooting methods to isolate, reproduce, and resolve complex workload, query, and infrastructure performance problems; Perform root cause analysis for degradation incidents and document findings, corrective actions, and preventive recommendations; Partner with engineering teams to identify product defects, validate fixes, and improve observability and performance diagnostics; Track technical actions, tuning recommendations, and ownership across cases to ensure timely follow-through and high-quality customer communication; Deliver a strong customer experience through professional communication, technical depth, and a focus on measurable performance outcomes; Follow incident and escalation processes for priority issues while maintaining clear status updates and technical case documentation; Support a 24x7 global environment through participation in on-call rotations, weekend coverage, or after-hours escalations as required; Contribute to proactive performance improvement initiatives, including trend analysis, repeatable diagnostics, and continuous tuning best practices

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline; 3+ years of experience in system performance engineering, database administration, technical support, or a related role in enterprise data environments; Hands-on experience supporting Linux or UNIX systems in production environments; Strong analytical and problem-solving skills with the ability to interpret performance metrics and troubleshoot complex technical issues; Experience working collaboratively across support, engineering, and customer-facing teams; Strong communication, prioritization, and time-management skills in a fast-paced technical environment; Experience using ticketing, incident management, or case tracking systems such as ServiceNow

Nice to have

Experience supporting performance in complex database or analytics environments at enterprise scale (Teradata experience is a plus); Strong knowledge of relational databases, SQL execution plans, indexing strategies, and query optimization; Exposure to public cloud platforms and performance considerations in cloud-based data environments; Experience with scripting or automation using Python, Shell, Perl, or similar languages; Knowledge of Linux system administration, system resource analysis, and operating system performance tools; Understanding of network fundamentals and their impact on end-to-end system performance; Experience with workload analysis, benchmarking, trend analysis, or capacity planning is a plus; Familiarity with storage, I/O, and infrastructure components that influence database and platform performance; Teradata platform, DBA, or analytics ecosystem experience is strongly preferred

Benefits

People-first culture; Flexible work model; Focus on well-being; Inclusive environment