Systems Engineer

The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This role will require security clearance. The position is based in Reading.

Responsibilities

L1-Fault Management Level Assurance Support Activities; L1-Fault Management Level Incident Management; Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services; Support 2nd level team in meeting or exceeding the data & system Nodes network availability targets & responsibilities; To work within well-defined system support guidelines; To prioritise faults to meet SLA/WLA; To do L1-FM level investigation of alarms & faults/cause related to system/network problems; To ensure accurate working methodology; To coordinate with all teams to handle emergencies and if required coordinate with stakeholders (MSIP); To work on alarms, trouble tickets and do L1-FM level investigation of faults/cause related to system/network problems; To participate in internal discussions in view to improve overall network performance and make recommendations wherever possible

Requirements

Degree or equivalent experience within Electronics & Telecommunication Engineering/or equivalent; Industry experience: IP/Data/System/ISP/Enterprise; Years of experience: 2-6 years of Practical Knowledge; Must have superb interpersonal skills and able to handle end Customers to ensure their problems are addressed; Understanding of the TCP/IP and standard protocol suites (ARP, ICMP TCP, UDP, TFTP, DNS, HTTP, NTP etc); Experience in troubleshooting issues in a complex server network environment with knowledge of key ISP technologies such as DNS, RADIUS, NTP, DHCP etc; Good experience of multi-vendor server hardware platforms such as Oracle, HP, Cisco, Netapp etc and Unified / Hyperconverged systems (Dell VxRail, Cisco UCS etc); Experience of working with virtualization technologies such as VMWare ESXi / VSAN, KVM etc; Delivering results and Meeting Customer Expectations; Ability to influence, persuade and mobilise internal/external resources to fulfil customer requirements and well organised and able to do multi-tasking, problem solving and strategic thinking; Ability to deliver clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers; Ability to influence and persuade multi-customer NOC teams on fault ticket quality to fulfil field engineer requirements; Security clearance required

Nice to have

Very good knowledge of *nix systems, RedHat Linux and associated systems such as satellite; Understanding of network routing/switching protocols, load balancers etc.