Systems Integration Engineer (OSS/BSS)

Megaport is looking for an experienced, hands-on engineer in OSS and operations automation. This is a new role within Megaport’s operations department. The purpose of the role is to continue managing our monitoring and customer support systems, implement synergies with existing tools, and develop automation for day-to-day work.

Responsibilities

Deploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance; Configure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection; Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network incidents; Build custom automations, scripts, and front-end user interfaces (Python, JavaScript, HTML, REST APIs, Message Bus) to streamline tools and eliminate manual operational bottlenecks; Maintain solution delivery end-to-end—from solution design and API integrations to QA testing and release management; Support deployment pipelines using GitHub-based CI/CD and cloud infrastructure on AWS; Maintain operational integrations within Salesforce Service Cloud and ticketing workflows to keep front-line support running smoothly; Administer Jira spaces, custom workflows, and native automations to streamline cross-team handoffs between NOC, CS, and Engineering teams; Build targeted operational dashboards (Power BI, Salesforce, Jira) to track SLAs and performance metrics; Partner with NOC, CS, and Engineering leads to translate operational pain points into clear technical requirements, user stories, and workflows; Author and update technical documentation, architecture diagrams, and operational playbooks in Confluence; Participate in scheduled on-call rotations to ensure high platform availability

Requirements

5+ years of experience in Telecom, NaaS, or ISP environments working with OSS/BSS and Fault Management systems; Proven hands-on experience with open-source observability tools (Prometheus, Grafana, OpenNMS, Alerta, or similar); Strong programming and scripting skills in Python, Shell, and front-end web basics (HTML, JavaScript), alongside solid Linux sysadmin and DevOps/CI/CD pipeline experience; Strong cross-team collaboration skills with a track record of driving operational improvements under pressure

Nice to have

Familiarity with Salesforce Service Cloud or declarative/programmatic automations; Experience configuring Jira spaces, custom workflows, or Atlassian automations; AWS cloud infrastructure and REST API / Webhook integration experience

Benefits

18 days per year's privilege/earned leave; Family health insurance according to company policy; A motivated team combining industry experts and emerging talent; Recognition programs – including Legend and Kudos Awards; Health & wellness programs and mental well-being support