Tamayyaz – Waiter – Saudis Only

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Administration

- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position.
- Ensuring business card and database are handed over to the hostess for the record.
- Make sure all the bill is handed over to the cashier.
- Ensure all the item is charged accordingly in the micros system as per the guest consumption.

Responsibilities

Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.; Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.; Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.; Ensures proper appearance (condition of uniforms) and grooming whilst on duty.; Handles the guest greeting upon arrival and their seating through the hostess.; Ensures that under no circumstances the entrance is left unattended.; Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.; Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).; Reports cleanliness and maintenance issues to the immediate Supervisor.; Handles guest complaints as per instructions or consults the immediate Supervisor.; Does all mise-en place work according to the whole day service requirements.; To report any equipment failures/problems to the Maintenance Department.; To pass any maintenance requests to the Maintenance Department.; To participate in any Training/Developments schemes as recommended by senior management.; Attends all regular departmental briefings and contributes to an open communication within the assigned team.; To treat guests and colleagues in a polite and courteous manner.; To observe high standards of personal hygiene.; To maintain clean and organized side stations at all times.; To anticipate customers’ needs.; To be flexible in assisting around different areas of the hotel.; Familiar with the company’s internal policies and safety procedures; Helps in other areas of the Hotel if the situation requires.; To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.; Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.; To carry out any other reasonable duties and responsibilities as assigned.

Requirements

Tamayyaz Program is for Saudi Nationals Only.; Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.; Basic English skills are a must.; Strong passion for the Hospitality Field.; Excellent interpersonal and communication skills.; Is a team player that contributes to and proactively assists co-workers.; Ability to work a flexible roster depending on departmental needs.; Ability to focus attention on guest needs, always remaining calm and courteous.