Technical Account Manager Entreprise

Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long-term trusted relationships.

Responsibilities

Act as the technical trusted advisor for a portfolio of Enterprise customers; Coordinate internally with support, engineering, and product teams to ensure successful project delivery; Support clients in designing and optimizing their cloud architectures on the Scaleway platform; Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively; Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives; Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts; Manage and coordinate responses during critical incidents impacting strategic clients; Provide FinOps guidance and cost optimization recommendations; Collect and structure product feedback and real-world use cases to share with Product teams; Contribute to the continuous improvement of customer processes and service delivery

Requirements

Experience working with cloud infrastructure environments (IaaS/PaaS); Strong understanding of cloud architecture and infrastructure design; Experience with technologies such as Kubernetes, Terraform, Linux, or S3-compatible storage; Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud); Ability to design and review scalable and highly available architectures; Familiarity with FinOps practices and cloud cost optimization; Excellent communication skills in English and French, both written and spoken; Strong client-facing and relationship management abilities; Analytical mindset and strong problem-solving skills; Diplomacy and active listening when working with stakeholders; Ability to remain calm and effective in high-pressure or incident situations; Pedagogical mindset and ability to explain complex technical topics clearly; Empathy and strong customer-oriented mindset

Benefits

Hybrid work: up to 3 days of remote work per week; Offices: spacious, dynamic workspaces with bold design, conveniently located near public transport, with outdoor spaces and bike parking; Dining: healthy meal service at headquarters, breakfast across all sites, Swile card for regional sites; Well-being commitments: access to gym, daycare places, discounted caring services; International environment: dozens of nationalities, English widely spoken; Career & Mobility: internal mobility and transitions to other entities within Iliad Group