Technical Account Manager, Onboarding

Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology? As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one. You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.

Responsibilities

Serve as the primary technical and operational point of contact for customers during onboarding; Support platform and ad account integrations, ensuring correct and timely product setup; Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization; Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution; Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy; Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks; Analyze campaign performance and translate data into actionable insights and optimization recommendations; Apply industry and platform knowledge to support problem-solving and idea generation; Contribute to documentation of best practices and process improvements to support scalable delivery

Requirements

Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role; Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs); Communicate clearly and confidently with both customers and internal stakeholders; Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment; Take a proactive, detail-oriented, and collaborative approach to your work; Are able to work Eastern Time (ET) hours to support global and US-based customers; Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days; Are curious, adaptable, and motivated to continue learning in the digital advertising space

Nice to have

Familiarity with digital advertising platforms or marketing technology

Benefits

Flexibility for remote work