Technical Account Manager - Stockholm

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of Legora's most complex client relationships and define the playbook the whole function runs on.

Responsibilities

Own the relationship: Hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary point of escalation and continuity, and read usage and adoption signals to get ahead of risk; Lead in a crisis: Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to resolution; Set the standard: Define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on; Own the Technical Blueprint: Maintain the single source of truth for each account, including data setup, integrations, security and legal considerations, and workflow context; Drive adoption and enablement: Run technical reviews and enablement sessions that deepen product usage, unlock new value, and keep customers current on the platform; Partner proactively: Work with Engagement Managers on Quarterly Business Reviews that tie technical health to business outcomes; Coordinate escalations: Align the Platform Consultants and the Technical Platform Expert around a single resolution path; Stay close to the signal: Own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts.

Requirements

You have owned strategic, high-value B2B accounts and kept clients confident when things went wrong; You have led incident response or major escalations under pressure, start to finish; You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no speculation presented as certainty; You build frameworks, not workarounds, and you raise the bar for everyone around you.

Nice to have

Background in legal AI; legal tech; regulated professional-services domain

Benefits

Global collaboration; Meaningful work; Competitive package; In-person environment