Technical Account Manager (Technical Advisory)

Your impact will grow the usage of the SonarQube ecosystem within Accounts, both increase the value they get from our products and their consumption.

Responsibilities

Actively listen and formalize Account technical pains or other adoption inhibitors; Work on plans to overcome customer pains and inhibitors; Report product technical or functional gaps internally and advocate for their resolution; Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer; Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem; Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback; Recruit customer development teams not currently using Sonar; “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value; Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account; Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically; Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain; Run Quarterly Business Reviews (QBR) with Account Sales representatives; Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts; Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy; Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity; Track product development within Sonar in order to maintain product expertise

Requirements

Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users; At least 5 years of experience in pre- or post-sales customer-facing activities; High listening skills and the ability to formalize and abstract elements expressed by customers and partners; Excellent presentation skills with strong written and verbal communication skills; Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge; Attention to details; A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations; Autonomy to run your activity/plans with limited supervision

Benefits

Flexible comprehensive employee benefit package; 23 days of PTO per calendar year (on a pro-rated basis depending on employment start date), with additional time provided for sickness, life events and holidays; 401(k) plan with 4% match, fully vested on day one of participation; Generous discretionary Company Growth Bonus, paid annually; Fully paid parking in the heart of downtown Austin, Texas; Global workforce with employees in 20+ countries representing 35+ unique nationalities; Annual kick-off somewhere in the world; Monthly catered events, and team events; Flexible work policy with 3 days in-office and 2 days work-from-home each week