Technical Implementation Consultant

Our client is looking for a Technical Implementation Consultant to join their growing team! The successful Technical Implementation Consultant will be responsible for the Implementation and configuration of customer reports (Excel/VBA/Macro) and for implementing the customer master data sheet (Excel) under the guidance of the delivery principal. Enhance quality implementation processes and procedures. Respond to customer requests and incidents (including ticket management) with specialist knowledge in technical configurations and business management. Using excellent communication skills in both German and English to keep internal and external users informed of status and progress. About Our Client: Our client is the operational arm of a corporation, managing its global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals.

Responsibilities

Implement and configure business reports, validation rule master and implementation master documents as part of the configuration layer of our software and according to defined processes and procedures with a focus on accuracy and efficiency; Create and adapt dealer account mapping, XML compression config files and further process the files; Manage BI and BM tickets through their lifecycle and give regular progress reports to the end user; Record and deal directly with BM-related user queries using the local ticketing and support software; Liaise with internal and external customers with regard to data quality improvement in a professional manner and according to relevant agreements; Support and maintain good relationships with other colleagues; Work to deadlines and respond in a flexible way to the changing demands of the department and the business; Ensure that service delivery performance degradation is picked up before the customer becomes aware; Enter BM/BI-related technical faults in the internal ticketing system; Support with QA and Testing of BM/BI-related tasks; Answer customer calls and emails in both German and English; Attend customer workshops to support Technical Project Management and Account Management on specifications and requirements; Give assistance with project service delivery implementation and system handover support

Requirements

At least a bachelor's degree in Business Administration, Computer Science, Information Technology or a similar related discipline; At least 2+ years of professional experience in a Technical Implementation position or similar; Sound IT skills in Microsoft Office, particularly strong Microsoft Excel skills; Logical and systematic in the diagnosis and problem-solving management environment of IT Support services, looking for trends and root cause analysis; Strong entrepreneurial team playing skillset; A strong level of Maths and knowledge and understanding of Financial Accounting; Commitment and desire to deliver a high level of service and solve issues in a quick and timely manner; Ability to remain calm and perform well under pressure; Ability to manage a diverse and demanding portfolio of activities; Ability to support and maintain good relationships with all colleagues, providing a professional approach at all times; Excellent spoken manner with strong interpersonal skills at a range of operational levels; Excellent written, verbal and presentation skills with the ability to articulate a directive accurately in both German and English; Excellent organisational skills with a high level of attention to detail; Demonstrable experience or understanding of a business customer service environment and proven analytical ability in troubleshooting in a technical support environment; Experience using remote desktop support; Self-reliant, reliable and pronounced collaboration skills; Ability to prioritise work and plan ahead; At least a professional level of German and English, both written and verbal; Legally authorised to work in Austria

Nice to have

Experience with the automotive industry; Business management experience