Technical Operations Lead

As the Technical Ops Lead Morocco, you will serve as the senior operational anchor of our fast-growing Casablanca hub, acting as a hands-on builder with a strong technical edge to drive our global AI-driven automation strategy. Reporting directly to the CFO, you will lead and technically upskill a team of 5 in the BillingOps squad, ensuring scalable financial governance while bridging the gap between local operations and global Engineering, RevOps, and Finance teams. This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca, Morocco office and 2 days from home.

Responsibilities

Lead the BillingOps processes (~40%); Drive technical operations & AI automation (~25%); Cross-functional operational coordination (~25%); Reporting & operational excellence (~10%); Manage and develop the Global BillingOps processes; Ensure billing processes are accurate, timely, and scalable; Collaborate with Finance (CFO office) and RevOps on billing governance and reporting; Lead automation of billing workflows using Deliverect's internal AI tools; Work hands-on with the AI squad to design, test, and deploy agents; Ensure monitoring, error handling, and operational reliability of automated processes; Act as a technical bridge between the Morocco ops team and central Engineering/AI teams; Interface with global RevOps, Finance, IT, and Engineering teams; Support transition of responsibilities following organisational changes; Contribute to Deal Desk process and implement streamlined approval workflows; Participate in IS projects impacting the Morocco team; Set up and maintain operational KPIs for the BillingOps team; Produce regular reporting for Finance and RevOps leadership; Identify inefficiencies and lead process improvement initiatives

Requirements

5+ years of experience in operations, revenue operations, or technical operations — ideally in a SaaS or tech-enabled company; A genuine technical profile: comfortable working with APIs, automation tools, AI agents and ERP systems; Experienced in architecting internal systems and coding is essential; Proven experience managing a team, with a hands-on leadership style; Strong operational rigour: at home in billing flows, process design, and data reconciliation; Excellent communication skills in English (written and verbal); Ability to operate autonomously in a fast-moving, international environment; Based in or willing to relocate to Casablanca, Morocco

Nice to have

Experience with billing operations in a subscription or transactional SaaS model; Familiarity with AI agent platforms or automation tooling (n8n, Zapier, LLM-based agents, etc.); Experience managing a local office or multi-function operations team; French language skills (nice to have)

Benefits

Dedicated learning budget; Opportunity to solve meaningful challenges in the global tech industry; Culture of innovation with weekly releases and new features; Collaboration with a diverse, international team; Being part of a rapidly scaling SaaS unicorn; Regionally tailored rewards and benefits packages