Technical Support Engineer

Everbridge, a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is seeking a Norwegian speaking Technical Support Engineer (TSE). This is a remote/home-based position to be based anywhere in Norway.

Responsibilities

Keep the managed service running and fault free; Support Everbridge Solutions in their daily operations; Proactively take action to avoid platform issues; Provide training courses to customers where needed; Responsible for all aspects of platform maintenance of the customers managed service; Support primarily Norwegian customers; Incident Management; Analyzing and solving problems concerning the Everbridge products as reported by the customer; Assist with the development of monitoring capabilities specific to our products; Pro-actively monitor the outstanding incidents reported by the assigned customer; Providing feedback to Everbridge Platform Engineering teams and product management teams; Performing software upgrades and installation, configuration, and verification of application software packages in a Linux environment; Troubleshooting and problem solving with respect to key activities on implementations into the managed service; Reporting progress of escalated incidents/changes to customers and internal management; Reporting with respect to the key activities to Implementation Project Managers and/or other colleagues

Requirements

Experience in Unix and Linux environment; Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security; Fluency in Norwegian (both verbal and written) is a must have; Great time-management and organizational skills. Ensure all issues are properly logged and tracked; Ability to work well under pressure, experienced in supporting business critical systems

Nice to have

Experience on (mobile) Telecom networks (2G, 3G, 4G and 5G); Knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting; Linux or Cisco certification