Technical Support Engineer

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities

Provide advanced technical support and problem resolution for complex issues reported from the field; Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools; Conduct root cause analysis for product quality concerns and implement containment actions; Monitor and validate the effectiveness of corrective solutions; Support dealers and customers through direct engagement, including onsite visits as needed; Deliver technical guidance and training to customer support personnel and stakeholders; Manage large-scale technical cases or end-to-end processes with minimal supervision; Utilize ticketing systems to track, prioritize, and resolve technical issues; Collaborate with engineering, quality, and service teams to drive issue resolution; Coach, mentor, and delegate work to less experienced team members

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience; 8+ years of relevant experience in technical support, engineering, or a related field; Strong expertise in electrical systems, including wiring and harness troubleshooting; Experience with diagnostic tools, data acquisition, and technical data analysis; In-depth knowledge of powertrain, chassis, and electrical/electronic systems; Experience in a test engineering or product support environment; Familiarity with workshop service practices and repair procedures; Ability to manage complex technical issues independently; Strong communication, problem-solving, and leadership skills; Willingness to travel as required

Nice to have

Hands-on experience working with trucks strongly preferred

Benefits

Mentorship; Career growth opportunities; Comprehensive benefits