Technical Support Specialist - HVAC

We are seeking a Technical Support Specialist with strong hands-on experience in HVAC systems, particularly in gas and refrigeration. This role is responsible for providing technical support, troubleshooting, and guidance to customers and internal teams, ensuring the proper installation, operation, and maintenance of HVAC equipment. The ideal candidate has a solid technical background and holds relevant certifications such as Gas Certification and/or Refrigeration License, with the ability to diagnose and resolve issues efficiently while ensuring compliance with safety regulations.

Responsibilities

Communicate with customers for daily technical inquiries and provide the solution; Responsible for the full lifecycle management of products, combining the development and changes of the market, technology, etc., to manage the lifecycle of product planning, launch, upgrading, iteration, and delisting; Collaborate with Product Supervisor to plan and manage customer product lines in business regions, prepare regional product maps, and organize market analysis; Collaborate with pre-sales and after-sales technician to plan new products based on market demand, conduct product transformation, prepare product launch materials, follow up and rectify market quality; Cooperate with headquarter promote our new product and work with sales to achieve new business opportunities; Responsible for refining the selling points of planned products in various regions, and supporting the launch of new products through production, research, and sales; Collaborate with Product Supervisor to conduct market industry and competitor trends survey, regularly collecting and analysing industry, market, and competitor information

Requirements

Strong hands-on experience in HVAC systems, particularly in gas and refrigeration; Bachelor’s Degree; Fluency in French (mandatory); Gas Certification and/or Refrigeration License required for HVAC; 3+ years of customer-facing residential HVAC experience; Strong interpersonal skills with the ability to communicate with technical teams; Strong problem-solving skills and ability to organize/execute a strategy; A proven leader with the ability to influence others at all levels within the organization; Goal-oriented & self-managed; Ability to thrive in a collaborative team environment; Experience identifying opportunities to provide excellent value for the customer

Nice to have

Mechanical Engineering (preferred)