Technical Support Specialist

An established and growing technology provider offering managed support across networking, security and communications. The team prides itself on strong customer care, collaborative working and continuous technical development. With ongoing investment in people, training and industry-leading tools, this is an ideal environment for someone looking to build a long-term career in IT support and infrastructure services.

Responsibilities

Acting as the first point of contact for customer technical issues across IT, network, voice and infrastructure; Troubleshooting and resolving incoming cases, escalating where necessary and working alongside on-site engineers; Managing support tickets end-to-end, ensuring clear and consistent communication with all stakeholders; Producing incident reports, summaries and root-cause analysis documentation; Carrying out system updates, patches, configuration changes and general maintenance tasks; Working professionally with customers, internal teams and third-party suppliers to ensure timely resolution

Requirements

A proactive, self-motivated approach with strong communication skills; Interest in developing across IT, networking, security and communications technologies; Passion for problem-solving and customer service

Nice to have

Previous experience in a technical support or service environment is beneficial but not essential

Benefits

Structured career development with access to training and professional certifications; Supportive, friendly team culture with a genuine focus on wellbeing; 25 days holiday plus bank holidays (increasing with service); Enhanced parental leave, pension contributions and employee health plans; Electric vehicle, cycle-to-work and technology purchase schemes; Regular team events, social activities and opportunities to get involved in community initiatives