Technology Solutions Supervisor

The Technology Solutions Supervisor works closely with Product Support, Rental, Sales, and Service departments to provide direction on various corporate initiatives related to digital solutions; including connectivity, eCommerce, equipment management, onboarding, and other related services for Hawthorne.

Responsibilities

Lead Hawthorne’s construction technology products and services, including Product Link, Vision-Link, Cat Central / PCC, Cat Inspect, S·O·S, and related digital solutions; Serves as the technical subject matter expert for all aftermarket digital solutions; Lead and oversee training for customers and Hawthorne personnel on digital applications, including Cat Central, PCC, and Vision-Link; Leads and develops the digital services team and manages departmental performance on key metrics with oversight on employee development and training; Continuously improves standard operating procedures for Product Link troubleshooting and installation (CI, P&E). Provide oversight and training for technicians on said SOP’s; Develop and execute strategies that increase customer engagement and growth through eCommerce and digital solutions (customer activation, retention, administration, support); Grow adoption of equipment/fleet management technology/solutions with customers; Analyzes telematics, inspection, and other relevant equipment data to identify data-driven fleet insights and develop customer centric solutions; Develops growth strategies for digital application adoption for customer facing sales representatives; Partner with Sales, Service, Rental, Marketing, Training, IT, Parts, and Product Support teams to support company initiatives and customer objectives; Develop strategies to increase customer up-time through fleet management services; Maintains technical expertise in emerging technologies, digital solutions, and industry trends to support business growth and innovation; Performs and supports various other duties and projects as assigned to meet the company, department, or individual objectives.

Requirements

Ten years of experience in construction equipment industry; Five years of digital/technology experience and/or training; or equivalent combination of education and experience; Must have a valid California Class C Driver’s License with a good record; Ability to communicate professionally and clearly, both verbally and in writing; Ability to multi-task and establish priorities; Above average knowledge of Microsoft Office Suite including Excel and Word; Ability to maintain organization in a changing environment.

Nice to have

Supervisory experience preferred; Product knowledge in Caterpillar and associated product lines preferred; DBS and/or AS400 experience preferred; Bachelor’s Degree in Business Administration or equivalent preferred.

Benefits

Competitive Compensation; A great work environment and culture; Career growth and advancement opportunities; Training; Medical, Dental and Vision plans; Medical Video Appointments available; Health Savings Account available; Paid Time Off (PTO) Pay; 401(k) Plan + Company Matching; Health and Dependent Care Flexible Spending Accounts; Life & Accident Insurance; Employee Assistance Programs; Legal Plan; Travel Assistance Plan; Wellness Programs; Referral Bonus Program; Longevity Bonus Program; Recognition Programs; Hawthorne CAT discounts; Boot Reimbursement; Tuition Reimbursement; Company-Supplied Uniforms; Advanced Technical Training