Technology specialist

The Technology Specialist supports the organization's technology infrastructure, troubleshoots hardware and software issues, and provides technical support. This job is the first point of contact for employees with technical issues and helps keep technology systems secure, reliable, and efficient. With extensive technical understanding of end user system management and support, this function supports numerous IT department areas. The ideal candidate will be passionate and driven to discover, thrive, and contribute.

Responsibilities

Serve as a primary point of contact for employees experiencing technical difficulties; Provide technical support to users in person, by phone, and through remote support tools; Work closely with and take day-to-day directions from the IT Support Manager on priorities, assignments, and escalations; Collaborate with IT team members and other departments to resolve issues and support technology initiatives; Communicate technical information clearly and courteously to non-technical users; Troubleshoot and resolve hardware, software, and peripheral issues on desktops, laptops, mobile devices, printers, and VDI desktops; Manage and maintain end user systems, including Windows desktop OS deployment, imaging, configuration, and update management; Administer user accounts, permissions, and access through identity management and Office 365; Enroll, configure, and support mobile devices through Mobile Device Management; Prepare, deploy, and recover equipment and accounts for onboarding and offboarding employees; Perform user-requested software installs and maintain hardware, software, and license inventory; Log, prioritize, and track requests through the ticketing system to resolution, escalating issues as appropriate; Assist with the maintenance and operation of the organization's technology infrastructure, including servers, network, VoIP, and backup systems; Help keep end-user systems secure by applying security policies, endpoint protection, and patches; Assist with technology projects and initiatives as directed by the Director of Technology and IT Support Manager; Maintain the support knowledge base and technical documentation; Continuously evaluate and refine processes to improve efficiency and effectiveness; Provide guidance and training to end users on hardware, software, and security best practices; Actively seek opportunities for professional development and stay abreast of the latest technology trends and best practices

Requirements

Minimum high school diploma or equivalent is required; associate's degree or equivalent from a two-year college or technical school is preferred; alternatively, relevant certificates or degrees in IT, computer science, or a related field will be considered; three or more years of experience in IT support, end user systems administration, or a related technical role; (Required) Office 365, Windows Desktop OS Management, Identity Management (Active Directory / Entra ID), Ticketing Systems Management, hardware and peripheral troubleshooting; U.S. citizenship is required; background checks will be performed; must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds

Nice to have

CompTIA A+, Network+, or Security+ certifications; Microsoft 365 Endpoint Administrator or equivalent; Virtual Desktop Infrastructure Management; Mobile Device Management; System Imaging Management; Windows Update Management; Endpoint Security; basic networking (TCP/IP, DNS, DHCP, wireless); Windows Server Administration; VoIP

Benefits

Generous salary; Up to five weeks of vacation (depending on experience); Medical, dental, and vision insurance with company assistance; Free short and long disability insurance; Life Insurance; HSA & FSA Options; Employee Assistance Program; Company-matched 401(k); 8 paid holidays with 1 birthday floating holiday; Professional license bonuses; Continued educational reimbursement with manager pre-approval