Telstra Retail: Full Time Customer Service & Sales Consultant Burnie

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues; Create positive experiences through effective communication and adherence to retail standards; Deliver exceptional customer experiences by helping customers find the right products and services; Be the go-to tech expert by staying up-to-date with the latest gadgets and services; Achieve and exceed sales targets and KPIs using consultative selling skills; Collaborate with the team to create a welcoming environment and achieve store goals

Requirements

Great communication skills; Solution-oriented approach; Sales drive; Passion for learning; Resilience and positivity

Nice to have

Previous customer-facing experience

Benefits

Annual fixed remuneration of $71,330 per year; 12% superannuation; 30% off Telstra services; Exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; Gender affirmation leave; Cultural leave; Blood Donor Leave; Ability to purchase up to 4 weeks of additional leave; Access to over 17,000 LinkedIn Learning programs; Future Ready career development program; Flexible working hours; Performance rewards and recognition programs; Diverse and inclusive team culture