Temporary Benefits Representative

Responsible for creating a “WOW” experience when leading interactions with external and internal customers by consistently exceeding expectations. Under minimal supervision, uses extensive knowledge of Insperity Benefit Plans to assist and educate clients and service team members on benefit plans. Researches and resolves escalated, complex benefit issues for resolution. Reviews, makes contact with client or worksite employee, and completes benefit enrollment forms. Acts as a liaison with corporate Benefit Administration, Contact Center Benefit Representatives, Manager of Health and Welfare Products, health product vendors and the Service Region. Utilizes extensive knowledge of Insperity Benefits Plans to assist with client prospect meetings. Delivers medical re-orientations and participates in transition process for new clients. Travels moderately, often with minimal notice, to accommodate the needs of the client, by several modes of transportation. Supports orientation during fall campaign as needed. Identifies and participates in the process to recommend and implement improvements that result in improved efficiency and effectiveness. Makes decisions, guided by policy, procedure and objectiveness with company-wide impact. Maintains flexibility in schedule to accommodate clients’ needs.

Responsibilities

Creating a WOW experience when leading interactions with external and internal customers by consistently exceeding expectations; Assisting and educating clients and service team members on benefit plans; Researching and resolving escalated, complex benefit issues; Reviewing and completing benefit enrollment forms; Acting as a liaison with corporate Benefit Administration, Contact Center Benefit Representatives, Manager of Health and Welfare Products, health product vendors and the Service Region; Delivering medical re-orientations and supporting the transition of new clients; Supporting ERISA and HIPAA compliance; Analyzing benefit information supplied by clients and worksite employees; Responding to benefit related issues accurately and in a timely manner; Interpreting benefits and related policies and guidelines; Supporting process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley and HIPAA compliance; Providing customer-focused interaction with clients via phone, email and in person; Facilitating benefit presentations to worksite employees; Acting as backup support for Orientation Representatives during fall campaign

Requirements

High school diploma or equivalent; Proficient in benefits administration and practices resulting in accurate compliance with benefit laws and regulations for Insperity and the client; Ability to serve customers in a team environment; Presents benefit related information clearly, concisely and professionally in a manner tailored to the audience; Ability to interact with multiple internal and external business units; Effective written and verbal communication skills; Ability to handle multiple tasks and activities in an efficient and timely manner; Demonstrated ability to consistently follow-up on client and internal requests and needs; Proficient use of Microsoft Office programs (intermediate required) and demonstrated ability to learn other application programs as needed

Nice to have

Bachelor's Degree in related field; Four to six years of experience in related field; CEBS certification; Advanced proficiency in Microsoft Office programs

Benefits

Flexibility; Continuous learning programs; Mentorship opportunities; Ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health and wellness support; Paid volunteer hours