TLM, Production Engineering

Ramp is building the smart infrastructure for finance teams. Production Engineering is Ramp's infrastructure ownership layer. Production Engineers at Ramp are full software engineers who happen to specialize in infrastructure. You write production code, you own systems end-to-end, and you drive technical outcomes across the organization.

Responsibilities

Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack; Drive architectural change — not just flag problems; Partner with product teams at the design phase; Build Ramp's next level of scale; Enable AI-native engineering; Build developer tooling and self-service infrastructure; Participate in on-call rotation; Lead across the company

Requirements

You can't walk past something broken without wanting to fix it; You think in systems, not tasks; You move with urgency but without chaos; You treat product teams as your users; You leave things better than you found them; You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am; 3+ years of software engineering management shipping high-quality architectures for critical systems; Strong software engineering fundamentals — you write clean, well-tested, production-ready code; Hands-on experience with distributed systems at production scale; Experience with at least one major cloud provider (AWS preferred); Familiarity with observability practices (SLOs, error budgets, alerting, dashboards); Track record of leading technical projects end-to-end, including cross-team coordination; Comfortable using AI tooling and coding agents as part of your everyday engineering workflow

Nice to have

Experience with cellular or multi-tenant architecture patterns; Prior work on workflow orchestration systems (Temporal); Contributions to developer experience or internal platform tooling; Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2)

Benefits

Flexible PTO; Centralized home-office equipment ordering; Health and wellness stipend; Budget for intra-office travel; Weekly coffee stipend; 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents; One Medical annual membership; 401(k), including employer match on contributions made while employed by Ramp; Fertility HRA (up to $10,000 per year); Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay; Pet insurance; In-office perks: lunch, snacks, drinks, and more; Relocation expense coverage to NYC or SF (if needed)