Unified Communications Specialist

We are looking for a Unified Communication and Collaboration Specialist to assist our client with providing Tier I-III support to a global, enterprise environment for their Enterprise Collaboration System (ECS). The successful candidate will assist the client with maintaining end-to-end converged IP communication services across the Government Enterprise Network. They will support an enterprise UC architecture that provides secure VoIP networks, Session Initiation Protocol (SIP), Skinny Call Control Protocol (SCCP) and H.323 protocols. The technologies supporting VoIP support include Windows Server, LINUX operating systems, Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server, Cisco Telepresence Management System, Cisco Meeting Manager, Cisco Smart Software Manager, Session border Controllers and Cisco Jabber.

Responsibilities

Support the UC architecture including identifying and resolving enterprise level issues/outages, implementing complex call routing schemes, securing VoIP configurations, both classified and unclassified in accordance with DISA STIGs, configuring logging, firewall traversal, performing upgrades and patches, and troubleshooting; Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs; Conduct and document monthly ECS Network Architecture Reviews; Provide network documentation to support accreditation, auditing and operations per DoD 8510.01 and client SOPs; Review and identify network traffic statistics, equipment, and configurations to provide utilization, capacity, optimization and security reports; Coordinate and work with DoD and government partners to ensure voice and video communication capabilities across organizations; Operate as the highest level of support for an Enterprise UC environment; Conduct onsite surveys to identify requirements to facilitate the installation or decommission of equipment and systems; Conduct installation and initial connection of equipment and systems locally and remotely; Perform preventive maintenance during non-core hours; Implement QoS strategies in local and enterprise environments; Work with other defense and intelligence agencies to develop and deploy QoS policies; Provide technical advice and solutions on configuration of network QoS; Configure, maintain, and operate videoconferencing servers; Coordinate with other defense and intelligence agencies to develop and deploy Quality of Service (QoS) policies; Configure all Enterprise VTC System within Government office; Execute upgrades and lifecycle maintenance to all UC systems; Provide day-to-day upkeep of directory servers

Requirements

Top Secret clearance with ability to obtain SCI; Must have clearance to start; IAT III certification (CASP+CE, CCNP Security, CISA, GCED, GCIH or CISSP/Associate); Professional series Certification with focus on UC Collaboration; 7 years related experience; Experience with Cisco Unified Communications Manager (CUCM); VoIP/SIP expertise; Enterprise troubleshooting; QoS implementation; DISA STIG compliance; Windows/Linux administration

Nice to have

ITIL v3; Cisco Unified Communications Manager 12.5 or greater; Cisco Expressway; Cisco Meeting Server; Cisco Telepresence Management System; Cisco Meeting Manager; Cisco Smart Software Manager; Cisco Webex; Cisco Unified Contact Center Express; Cisco Session Border Controller; Cisco Jabber