Urgent Care Manager

The Arizona Humane Society is seeking a full-time Urgent Care Manager to lead our newly established Urgent Care Clinic working a swing shift schedule of Thursday - Sunday 6:00 PM – 2:00 AM. If you thrive in a dynamic clinical environment and are committed to delivering exceptional care to pets and the people who love them, we encourage you to apply today and help shape the future of compassionate veterinary medicine in our community.

Responsibilities

Lead the newly established Urgent Care Clinic on a swing shift schedule of Thursday - Sunday 6:00 PM – 2:00 AM; Ensure delivery of exceptional patient care, outstanding client service, and efficient clinic operations while supporting the organization's mission; Work closely with veterinary leadership to develop operational strategies, monitor performance metrics, and implement innovative solutions; Recruit, develop, and support a high-performing team while fostering a culture built on collaboration, accountability, compassion, and excellence; Provide oversight of staffing, scheduling, employee engagement, performance management, and professional development; Manage clinic budgets, monitor financial performance, maintain inventory controls, and ensure compliance with all applicable veterinary, safety, and regulatory requirements; Serve as key representative of the clinic, building relationships with internal and external stakeholders, addressing client concerns, and helping drive continued growth and success of the Arizona Humane Society's veterinary services

Requirements

A minimum of three years of veterinary clinic manager experience required; A minimum of three years of work experience as an urgent/emergency care technician required; Experience managing budgets, P&Ls, and operational metrics; Knowledge of OSHA, DEA requirements; Strong leadership, financial, customer service, and change management skills; Able to speak, read, write and understand English; Above average proficiency with Microsoft Word, PowerPoint, Excel, Outlook; able to learn DaySmart, Chameleon, and other software programs as necessary; Must pass pre-employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs

Nice to have

Bachelor's degree in business administration, Veterinary Practice Management, Animal Science, or a related field preferred; CVT or CVMP certification preferred; Multi-doctor practice or emergency/urgent care experience preferred; Spanish language helpful

Benefits

Competitive salary; Generous PTO program; Up to 8 paid holidays per year; 401(k) with employer contribution; Medical, Dental and Vision Plans; Public Service Loan Forgiveness (PSLF) program eligibility; Discounts on veterinary services and other pet perks