User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

We’re looking for experienced Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends. This role is part of a 24/7 global operation team and will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week.

Responsibilities

Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements; Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations; Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation; Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage; Conduct quality reviews and provide feedback to improve consistency across global teams; Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements; Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations; Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed

Requirements

5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations; Experience working in incident response, law enforcement response, or escalations management; Subject matter expertise in policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations; Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact; Deep domain expertise in a specialization area and familiarity with relevant legal, policy, and technical frameworks; Track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes; Exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence; Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts; Thrive in ambiguous, high-autonomy environments and balance speed with diligence; Comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Benefits

Hybrid work model (3 days in Singapore office per week); Relocation assistance