Vessel Master 45m | Cruise Whitsundays

We are seeking a Vessel Master to join our team on a casual basis. The Master is a critical leadership position, reporting to the Operations Manager. This role is responsible for the safe operations of the vessel, overseeing compliance and on-board maintenance, and leading the crew to deliver exceptional service to guests. By setting a high standard through leadership and example, the Master ensures that team performance remains at peak levels while fostering a positive guest experience.

Responsibilities

Safe operations of the vessel; Overseeing compliance and on-board maintenance; Leading the crew to deliver exceptional service to guests; Lead by example to provide exceptional guest experiences and maintain consistent service standards; Address guest complaints promptly to ensure satisfaction; Provide leadership and guidance to crew members; Assist with ongoing training of new and existing staff to meet CWS standards; Ensure adherence to SOPs, Marine Memos, operational procedures, and Work, Health and Safety (WHS) requirements

Requirements

Minimum Master; QLD Responsible Service of Alcohol; Working with Children's Check (Blue Card); HLTAID011 Provide First Aid; HLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen Therapy; Maintain high levels of marine safety and compliance with current training and certifications; Demonstrated ability to enhance guest experiences and increase satisfaction; Strong commitment to identifying and coaching employees for growth; Excellent guest service skills and dedication to meeting expectations; Effective communication with strong people management and crowd management skills

Nice to have

Sailing Experience

Benefits

Generous discounts on Journey Beyond travel and experiences; Attractive salary and positive work environment; Study Assistance Policy; Career with opportunities for progression, transfers, and secondments; Employee Referral Policy; Parental Leave program; Purchased Leave policy; Private Health discounts; Employee Assistance Program; Discounts on Journey Beyond merchandise; Discounts at the Cruise Café & Bar; Discounts at the bar on board vessels; Free public transport; Salary sacrifice remote area benefits