VP, Account Services

The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

Responsibilities

Primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue and client satisfaction, development and retention; Lead internal cross-functional core teams and clients on strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives; Responsible for assigned Account Services employee recruitment, mentorship, and retention; Personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions; Establish and lead cross-functional teams in concept and execution of marketing activities, including digital and social media channels; Serve as primary client contact for assigned accounts, including day-to-day account management and issue resolution; Oversee financial aspects of client relationship, including compliance to contracts, statements of work, purchase orders, invoices, and receivables; Develop strategic/creative briefs and obtain client agreement; Manage, mentor, and develop assigned agency personnel; Assist leadership with design and implementation of strategies and cross-selling initiatives; Lead strategic and tactical planning initiatives for assigned accounts; Lead assigned business development opportunities and initiatives to increase revenue; Provide ongoing guidance regarding product strategy, decision making, and project planning; Facilitate communication between team members and clients; Resolve conflict and celebrate success; Keep senior management apprised of critical client concerns, opportunities, and internal issues

Requirements

Bachelor's degree required; Minimum 10 years’ agency experience in pharmaceutical marketing and account services; Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency; Experience managing and mentoring Account Services personnel; Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns; Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processes; High level of integrity, confidentiality, and accountability; Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills; Ability to manage outcomes to win-win resolution; Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility; Demonstrated ability to manage key constituent relationships; Able to identify key issues; creatively and strategically overcome challenges or obstacles; Effective attention to detail and a high degree of accuracy; Sound analytical thinking, planning, prioritization, and execution skills; Expert communicator both verbally and in writing; Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Nice to have

MBA or advanced degree preferred

Benefits

competitive salaries; generous paid time off; excellent health insurance; family leave; 401(k) plan with employer matching