VP, Product Strategy-Technology Workflows

The Business: Technology Workflows is the largest business at ServiceNow and its core. We build the products that run the technology estate, including Service Management, Operations Management, the Configuration Management Database (CMDB), Asset Management, and Portfolio Management. The Role: This is a senior individual contributor role and the strategy partner to the SVP of Technology Workflows and the General Managers and Product Leaders of each business unit. You will not run a product line directly, nor will you have a team reporting directly to you.

Responsibilities

Own and defend the multi-year strategic position for Technology Workflows and keep it current as the AI landscape moves; Produce written arguments and pre-reads that leadership decides from; Set market sizing and category definition for the business; Shape pricing and packaging strategy across the portfolio, including the shift from consumption-based to outcome-based models; Own inorganic strategy: source and evaluate acquisition, acquihire, and partnership candidates, form a technical point of view, convene product and engineering diligence, and deliver recommendations with a thesis; Build and maintain the partner and ecosystem framework across categories such as observability, endpoint, operational technology, and systems integrators; Represent the business in executive and customer forums, including the CIO Product Advisory Council, annual strategy cycle, and twelve-month product roadmap review; Maintain the competitive picture for AI-native technology operations and surface how products and packaging must evolve; Partner across product leadership, Platform, AI, pricing, marketing, and analyst relations with influence rather than authority; Interact with ServiceNow Ventures, Corporate Development, and Corporate Strategy teams

Requirements

Strong analytical and presentation skills in deeply technical fields; Engineering degree with 10+ years of large-scale product leadership/product development experience (asset); MBA with 10+ years of business leadership and execution (asset); 15+ years in enterprise software with a focus on technical IT or production operations, or direct experience running technical estates, with significant time at or alongside the executive table; Deep domain knowledge in how hardware and software is built, deployed, and run, and the tooling and tech stacks involved; Experience developing and owning a strategic position that changed what a business did; Experience evaluating companies for acquisition, acquihire, or deep partnership, including forming an independent technical view and coordinating diligence across product and engineering; Strong commercial instincts across pricing, packaging, and market sizing; Strong analytical skills and willingness to challenge an analysis; Exceptional written communication; Executive presence with external audiences, including large enterprise CIOs and startup founders; Comfort operating without a team and building coalitions; Experience integrating AI into work processes, strategic direction, or problem-solving; Strong full-stack understanding of on-premise infrastructure, public cloud, DevOps practices, and how software is created, deployed, and run

Nice to have

Background spanning both the IT estate and the production/DevOps estate; Prior experience at, a close partnership with, or deep experience using tools like observability, DevOps and CI/CD pipelines, Agentic platforms, and public cloud; Venture, corporate development, or investment banking exposure alongside a product career

Benefits

Base pay plus equity (when applicable), variable/incentive compensation and benefits; Health plans, including flexible spending accounts; 401(k) Plan with company match; ESPP; Matching donations; Flexible time away plan; Family leave programs