Warehouse Lead Agent

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems

Scope of Position: To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others.

Personal Development

- Must meet company standards of 52 hours of training per year.
- Completes mandatory training when required
- Level 1 Trainer
- Leadership Platform
- Temperature Control Training
- Must complete Presentations Course and Fierce Conversation upon course availability
- Must complete Level 1 Certification within 1 year.
- GDP compliance certification within 1 year
- H&S certification within 1 year
- Dangerous Goods for Air and Ground Certification within 1 year
- IATA/FIATA

Responsibilities

Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws.; Maintain warehouse procedures and Expeditors Security & Safety standards.; Maintain a clean and professional facility meeting all the warehouse excellence requirements.; Reporting any issues with equipment to ensure safe operational condition.; Help to manage inventory of packaging materials and supplies.; Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc); Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others.; Support employee versatility (cross training).; Abides by all Expeditors policies and procedures.; Support company, district and product goals.; Teaching our culture mission and goals.; Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF).; Oversee the processes, following operational standards (OPS) and KPI expectations.; Ability to cover any other warehouse agent / desk function.; Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc.; Accurate weighing and dimensioning of cargo.; Accurate labeling of freight.; Accurate put away locations; Completes EOS reports.; Will run huddles when a supervisor is not available.; Helps to Improve safety, quality, process and cost through continuous improvement methods; Participate in transitioning new customers as needed; Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions; Perform process audits where applicable; Keeping the board updated with dock door and staff information current.; Escalation point for agents when supervisor is not readily available.; Whatever task the Supervisor/Manager assigns; Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT.

Requirements

Education: High School Diploma; Experience: 2 years working in warehouse operations and showing potential in leadership through behavior and actions.; Solid understanding of OSHA rules, state, local, and company Health and Safety rules and compliance.; Strong decision-making skills.; Strong team leadership, customer service, and account management skills; Professional written and verbal communication skills; Critical thinker & resourceful; Adaptable to change, reliable and self-motivated.; Has a positive attitude and works well with others; Knows his job and the jobs around him well and is consistently seeking knowledge.; Exemplifies the Behavioral Absolutes.; Developing process improvement skills; Developing skills in statistics, data analytics productivity and KPI performance; Flexible, problem-solver, sense of urgency, quick thinker, organized; Pro-active, ability to foresee incidents and adhere to warehouse safety practices; Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.; Must be able to handle stress caused in meeting deadlines with tight scheduling requirements.; Must be able to shift priorities easily.; Must be able to lift at least 25 # and bend and twist from time to time.

Benefits

Paid Vacation, Holiday, Sick Time; Health Plan: Medical; Life Insurance; Employee Stock Purchase Plan; Training and Personnel Development Program; Growth opportunities within the company; Employee Referral Program Bonus