Warranty Coordinator

The Warranty Coordinator plays a critical role in the homeowner experience by managing all post-construction warranty activities. This role is responsible for administering warranty claims, coordinating repairs, partnering with internal teams and trade partners, and serving as a trusted point of contact for homeowners after move-in. This position requires construction knowledge, exceptional organizational and communication skills, and a customer-first mindset. Warranty Coordinators are expected to manage multiple claims simultaneously while ensuring timely, high-quality resolutions that align with Homebound’s warranty standards and service expectations.

Responsibilities

Process, track, and manage homeowner warranty claims using Homebound’s proprietary technology platform; Serve as the primary point of contact for homeowners regarding warranty questions, coverage, and claim status; Coordinate warranty repairs with trade partners, subcontractors, and internal construction teams; Educate homeowners on warranty coverage, limitations, and maintenance responsibilities; Review warranty issues for trends, root causes, and opportunities for process or quality improvement

Requirements

High school diploma or equivalent required; General understanding of residential construction methods, systems, and materials; Excellent customer service skills with the ability to communicate clearly and professionally in challenging situations; Ability to diagnose construction-related issues and coordinate appropriate remediation; Highly organized with strong time-management skills and the ability to manage multiple active claims; Detail-oriented with strong follow-through and accountability; Comfortable using technology platforms and learning new systems

Nice to have

2-4 years prior experience in residential construction, warranty administration, customer service, or a related field preferred; Experience working with subcontractors and service scheduling strongly preferred; Construction-related training or certifications are a plus