Account Development Executive

You are a consultative seller at heart with a passion for helping customers realize the full value of their partnership with Justworks. As an Account Development Executive, you are highly organized, process-oriented, and thrive in a fast-paced environment where accuracy, follow-through, and attention to detail matter. You’re excited to grow within a dynamic team focused on upselling and cross-selling across our customer base.

Responsibilities

Own the end-to-end sales cycle for post-sale upsell and cross-sell opportunities (e.g., PEO Basic to Plus, International, Payroll to PEO), from customer discovery to quoting, proposal, and contracting to ultimately drive revenue expansion; Serve as the primary point of contact for product-specific upsell motions, working in partnership with CSMs, Support, and Customer Retention as appropriate; Leverage AI enabled tooling and prospecting systems to reach customers at the right time, in the right way, with the right message to drive revenue expansion; Partner with product Specialists to deliver expert-backed, consultative sales experiences, bringing them in as needed to support quoting strategy and customer education; Ensure a seamless handoff to onboarding and support teams, managing expectations with clarity and care throughout the customer journey; Use tools like Salesforce, Salesloft, and internal quoting systems to manage pipeline, document activities, and maintain data accuracy; Collaborate closely with internal teams to refine and improve SOPs, surface process improvements, and build scalable ways to grow post-sale revenue; Meet or exceed sales quotas tied to upsell and cross-sell revenue targets; Perform other duties as needed based on department and/or organizational needs

Requirements

A minimum of 3 years' experience in an Account Executive or sales role with upsell responsibilities and 1 year's experience managing a complete and consultative sales cycle and closing; Proven ability to manage a sales pipeline and meet or exceed revenue targets; Experience owning end-to-end sales cycles; Strong written and verbal communication skills with an ability to simplify complex topics for customers; Comfortable working cross-functionally with other teams and stakeholders; Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines; Familiarity with CRM tools (Salesforce preferred); Passionate about delivering an excellent customer experience throughout the sales process; A team player with a growth mindset and a desire to build within a fast-moving, evolving function

Nice to have

Salesforce

Benefits

welcoming and casual environment; great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community