Account Director, Client Strategy (Remote US)

The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes.

Responsibilities

Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value; Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance; Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting; Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations; Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact; Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence; Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership; Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability

Requirements

7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients; Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio; Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes; Experience partnering with VP-, CMO-, and CRO-level client stakeholders; Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations; Executive Communication; Commercial Acumen; Strategic Operator; Cross-Functional Leadership; Growth Mindset; Trusted Advisor Mentality; Client-Obsessed; Collaborative; Resilient & Adaptable; Directive DNA

Benefits

Medical, dental, vision plans, disability, and life insurance coverage; 100% employer-paid plan for you and 50% employer contribution for your dependents (US, CAD, MX); Access to certified therapists through Spring Health; Headspace membership; Physical therapy through Omada; Aaptiv virtual workouts; One Medical membership; Unlimited PTO (2-week minimum); Paid Company Holidays; Your Birthday Off; End of Year Recharge (Closed December 24 - January 1); Paid Parental Leave; Traditional and Roth 401(k) with a 3% company match; Annual bonus based on tenure; Annual Company-wide Retreat