Account Director - Italy

We are looking for an Account Director to lead carrier partnerships and commercial growth in Italy. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in a fast-growing market. You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. Working closely with our Sr. Director of Operator Sales and our VP of Sales EMEA, you will define and execute Hiya's Italian strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market across the region.

Responsibilities

Develop and execute Hiya's commercial strategy across Italy with our VP of Sales EMEA; Build and maintain senior relationships with telecom operators and strategic partners; Identify, develop, and close new business opportunities across the region; Lead complex commercial negotiations and long-form partnership discussions; Drive revenue growth across new and existing accounts; Represent customer and market needs internally to shape product and go-to-market strategy; Coordinate cross-functional teams to support successful launches and partner growth; Track market dynamics, competitive activity, and industry trends across Italy

Requirements

7+ years in business development, strategic partnerships, enterprise sales, or operator sales; Strong experience working with telecommunications operators or large enterprise accounts; Proven track record closing complex, multi-stakeholder deals; Strong executive presence and relationship management skills; Commercially driven with sharp strategic thinking and execution capability; Comfortable operating in fast-moving, ambiguous environments; Fluent in Italian and English

Nice to have

Experience in telecom services, mobile networks, voice, fraud, or security products; Existing relationships within the Italian or broader European telecom ecosystem; Experience working with SaaS, platform, or AI-driven products; Exposure to international or multi-market commercial environments

Benefits

Competitive salary and annual bonus; Structured OTE with upside tied to market performance; Hybrid working; Annual professional development budget; Home office support; International collaboration