Account Manager (Italian and English Bilingual) - Italy

We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for their travelers. We're currently looking for an Italian-speaking Account Manager to join our EMEA team and support our growing community of travel businesses across the region. If you're passionate about helping businesses thrive, excited by the challenges of working in a fast-paced SaaS environment, and love the idea of contributing to a product that supports travel entrepreneurs—then we'd love to meet you. As an Account Manager, you'll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way.

Responsibilities

Managing and nurturing relationships with new and existing clients; Proactively identifying opportunities to upsell or expand product usage; Serving as a key point of contact for client questions or concerns; Collaborating cross-functionally with Sales, Support, and Product teams; Gathering and sharing customer feedback to improve product and service delivery; Solving customer issues with a calm, proactive, and friendly approach; Driving long-term client satisfaction and engagement

Requirements

Native or C2 level Italian and fully proficient in English; Excellent communication skills - both written and verbal; Strong interpersonal and customer service instincts; Enjoy helping businesses thrive through hands-on support and strategic advice; 2+ years of experience in B2B account management or customer success; Natural multitasker who can manage multiple clients and needs at once; Solutions-oriented and calm under pressure; Thrive in a remote-first, fast-paced environment; Willing to travel up to 10% for client visits; Full legal right to work in Italy (citizenship or residency)

Nice to have

Additional European language; SaaS sales experience or experience upselling products; Up-to-date understanding of the travel industry's consumer behavior; Knowledge of HubSpot CRM or other CRM platforms

Benefits

Generous 'Time to Recharge' policy - unlimited paid time off; Amsterdam Program - annual 2-4 week visit to Amsterdam HQ with WeTravel apartment; Work from Anywhere benefit - up to 4 weeks per calendar year remote work from another approved location; Extensive paid family leave; Three paid volunteer days per year; 2-week cross-functional onboarding program; Cutting-edge equipment and tools; Coverage for certain work-from-home equipment