Account Manager (Italian and English Bilingual) - Portugal

Hi! 👋 I’m Makenna, based in Portugal 🇵🇹, and I’m a Team Lead in the Account Management Team at WeTravel, supporting our EMEA customers. We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for their travelers. We’re currently looking for an Italian-speaking Account Manager to join our EMEA team and support our growing community of travel businesses across the region. As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. Our Account Management team sits at the heart of the customer journey. You’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the future of our offering.

Responsibilities

Managing and nurturing relationships with new and existing clients; proactively identifying opportunities to upsell or expand product usage; serving as a key point of contact for client questions or concerns; collaborating cross-functionally with Sales, Support, and Product teams; gathering and sharing customer feedback to improve product and service delivery; solving customer issues with a calm, proactive, and friendly approach; driving long-term client satisfaction and engagement

Requirements

Native or C2 level Italian speaker and fully proficient in English; excellent communication skills—both written and verbal; strong interpersonal and customer service instincts; enjoy helping businesses thrive through hands-on support and strategic advice; 2+ years of experience in B2B account management or customer success; natural multitasker who can manage multiple clients and needs at once; solutions-oriented and calm under pressure; thrive in a remote-first, fast-paced environment; willing to travel up to 10% for client visits; full legal right to work in the country this role is advertised for (citizenship or residency)

Nice to have

Speak an additional European language; have SaaS sales experience or experience upselling products; up-to-date understanding of the travel industry’s consumer behavior; knowledge of HubSpot CRM or other CRM platforms

Benefits

Full-time, Fixed Term Contract (International Contractor); Generous "Time to Recharge" policy — enjoy unlimited paid time off; Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments; Work From Anywhere – up to four weeks per calendar year to work temporarily from another approved location; Extensive paid family leave; Three paid volunteer days per year; 2-week cross-functional onboarding program; Cutting-edge equipment and tools; Coverage for certain work-from-home (WFH) equipment; Join an international, travel-loving team with a passion for adventure and innovation