Account Manager (Italian and English Bilingual) - Spain

We’re currently looking for an Italian-speaking Account Manager to join our EMEA team and support our growing community of travel businesses across the region. Our Account Management team sits at the heart of the customer journey. As an Account Manager, you’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and Product to share customer feedback and shape the future of our offering.

Responsibilities

Managing and nurturing relationships with new and existing clients; Proactively identifying opportunities to upsell or expand product usage; Serving as a key point of contact for client questions or concerns; Collaborating cross-functionally with Sales, Support, and Product teams; Gathering and sharing customer feedback to improve product and service delivery; Solving customer issues with a calm, proactive, and friendly approach; Driving long-term client satisfaction and engagement

Requirements

Native or C2 level Italian speaker and fully proficient in English (required); Excellent communication skills—both written and verbal; Strong interpersonal and customer service instincts; Enjoy helping businesses thrive through hands-on support and strategic advice; 2+ years of experience in B2B account management or customer success; Natural multitasker who can manage multiple clients and needs at once; Solutions-oriented and calm under pressure; Thrive in a remote-first, fast-paced environment; Willing to travel up to 10% for client visits

Nice to have

Speak an additional European language; SaaS sales experience or experience upselling products; Up-to-date understanding of the travel industry’s consumer behavior; Knowledge of HubSpot CRM or other CRM platforms

Benefits

Full-time, Fixed Term Contract (International Contractor); Generous "Time to Recharge" policy — unlimited paid time off; Amsterdam Program – visit Amsterdam (HQ) for 2-4 weeks every year, staying in a WeTravel apartment; Work remotely for a maximum of 4 weeks per calendar year; Extensive paid family leave; Three paid volunteer days per year; 2-week cross-functional onboarding program; Cutting-edge equipment and tools; Coverage for certain work-from-home (WFH) equipment; Join an international, travel-loving team