Account Manager – Journals & eBooks (East Africa)

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We are seeking a dynamic and results-driven Account Manager to lead the growth of our Journals and eBooks business in East Africa. This role will focus on expanding institutional sales, managing key accounts, and strengthening high-value relationships with consortiums. The ideal candidate will be responsible for driving year-on-year growth, ensuring deeper market penetration, and implementing strategic account management initiatives aligned with regional business goals.

Responsibilities

Serve as the key relationship manager for all consortiums in East Africa negotiate deals, renewals, and strategic partnerships.; Cultivate strong relationships with university libraries, research institutions, and government bodies to expand our footprint.; Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.; Act as a trusted ambassador at T&F for institutions, guiding them on emerging trends in Open Access, Digital learning, and Research dissemination.; Achieve minimum 20% growth over previous years revenue by identifying new business opportunities and upselling to existing clients.; Develop and execute a strategic account plan to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.; Work closely with Global teams to implement pricing, bundling, and subscription models that maximize revenue.; Drive adoption of blended models/ Read & Publish (R&P) agreements ensuring alignment with evolving Open Access (OA) policies as relevant.; Identify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.; Collaborate with marketing and product teams to position eBooks and journal collections effectively in the East African market.; Provide market insights and competitive intelligence to shape future account strategies.; Work closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.; Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.; Participate in regional and global account management meetings, sharing best practices and strategic inputs.

Requirements

5+ years of experience in B2B account management, institutional engagement, or publishing sales (experience in eBooks, journals, or academic publishing preferred).; Ability to travel across countries in East Africa and, if required, other African regions for key client meetings and industry events.; Proven track record in driving revenue growth, managing high-value accounts, and closing complex deals.; Strong experience in account management, particularly with consortiums.; Knowledge of Open Access, Read & Publish models, and digital content licensing is a strong advantage.; Exceptional negotiation, communication, and stakeholder management skills.