Account Manager, SME & Growth

As an Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers. We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business. This role is based in Hong Kong.

Responsibilities

Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services; Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential; Achieve revenue targets by focusing on input metrics to deliver the relevant outputs; Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving; Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this

Requirements

At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts; Strong verbal and written communication in English; Previously worked with complex sales, feeling comfortable selling to C-level executives; A relationship builder – builds meaningful, collaborative relationships with all people, both internally and externally; Exceptional communication skills and comfortable conversing with people of all backgrounds and domains; A problem solver – looks for creative solutions, understands new products, asks the right questions before figuring out a solution, and can easily simplify complexity for others; Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets; Technically minded with prior experience in API B2B sales or account management for a similar organisation